As a consumer, you have a 14-day right of withdrawal when you shop with us.
The cooling-off period expires 14 days after the day you receive your item. If you have ordered several different items in one order, but they are delivered individually, the period runs from the day you receive the last item.
If you wish to cancel your purchase, you must notify us within 14 days of delivery. You then have another 14 days to return the item to us.
If you wish to exercise your right of withdrawal, you must send your request to webshop@himmerli.com, or by using the standard withdrawal form, which you will find at the bottom of the terms and conditions. The message must clearly state that you wish to exercise your right of withdrawal.
You cannot cancel the purchase by simply refusing to receive the goods without notifying us.
Return costs are borne by the customer.
We offer to issue a return label. If you use this, the cost of the return shipment will be deducted from the amount refunded to you.
Cancellation of part of the purchase
If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order.
Please note that delivery costs are not refundable if you only cancel part of your purchase.
Condition of the item you have returned
You are liable for any deterioration in the value of the goods caused by handling other than that necessary to determine the nature, characteristics and function of the goods.
You can therefore try the product in the same way as if you were shopping in a physical store.
If the item has been tried on beyond this, it is considered used and of diminished value. This means that if you cancel the purchase, you may get a small part or none of the purchase amount back.
It is up to Himmerli ApS to evaluate the item’s condition.
Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs corresponding to the cheapest delivery method we offer. If you have chosen a more expensive delivery method than our standard delivery, the additional cost will not be refunded.
The refund will be made no later than 14 days after the day on which we have received your notification that you wish to cancel the purchase.
We may withhold payment until we have received the returned goods or until you have provided proof of return.
The refund will be made using the same payment method you used for the purchase, unless we have agreed otherwise.
Returns
The item is shipped to:
Himmerli ApS
Skovlybakken 10
2840 Holte, Denmark
We only accept packages that are sent directly to the address.
You cannot cancel the purchase by simply refusing to receive the goods without notifying us.
Warranty
When you shop at Himmerli as a consumer, you have a 2-year warranty under the Danish Sale of Goods Act.
The right of complaint applies to defects in:
- material
- fabrication
- function
If your complaint is justified, you can get:
- the item repaired
- the item exchanged
- money back
- An appropriate discount in the price
Complaints must be made within a reasonable time after the defect has been discovered. Complaints within two months are always considered timely.
The right to complain lapses in the event of incorrect or unusual use of the product.
If the complaint is justified, Himmerli will cover return costs to a reasonable extent.
Remember to get a receipt for the shipment so we can refund your shipping costs.
If you have received an item with errors or defects, please contact us at:
webshop@himmerli.com
Please attach:
- Description of the error
- order number
- images showing the error
Complaints will not be accepted if they are sent cash on delivery or without delivery.
When purchasing as a trader, we reserve the right to remedy the defect, for example by repair, rather than replacement.
