{"id":3201,"date":"2023-09-14T12:54:09","date_gmt":"2023-09-14T10:54:09","guid":{"rendered":"https:\/\/himmerli.com\/faq\/"},"modified":"2024-01-04T14:42:57","modified_gmt":"2024-01-04T13:42:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/himmerli.com\/en\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"\t\t
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When will my order be delivered? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Your order will be delivered within 1-3 business days in Denmark. For all other countries, you will be contacted regarding a delivery date.<\/p>\n

With the exception of custom orders. In this case, you will be contacted regarding a delivery date.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What happens if a product or item is not in stock? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If a product or item is unexpectedly out of stock at the time of your order, it is usually delivered within 7-8 working days.<\/p>\n

If the item is sold out with our supplier, the delivery time will be extended further, provided that the item can still be sourced.<\/p>\n

In both cases, you will be notified immediately.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I change my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We apologize, but unfortunately, it is not possible to add or modify your order once it has been placed. We work promptly to pack and process your order, which means we cannot make changes to it once it has been received.<\/p>\n

If you have any questions regarding your order or wish to cancel it, please contact our customer service as soon as possible. You can reach us at the phone number 24 22 24 82 (open 10-12 on weekdays) or even better via email at webshop@himmerli.com<\/strong><\/span><\/a>.<\/p>\n

We are ready to help you with any questions or cancellation of your order. Thank you for your understanding.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How does payment for my items works? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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To ensure secure payment processing, we collaborate with PensoPay. Payment on Himmerli.com can be made using the following payment methods: Visa\/Dankort, MasterCard, Maestro, Mobilepay, and gift cards.<\/p>\n

When making a payment, you authorize the amount to be reserved on your card. The amount will not be deducted until we ship your order. Subsequently, you will receive an order confirmation and a receipt via email as confirmation of this process.<\/p>\n

If an order is canceled, the amount is typically released within a period of 2 to 5 days. The exact number of days will depend on the bank policy of the cardholder’s bank.
We want to ensure that you are fully informed about the payment process and the handling of the amount. If you have any further questions regarding this or other payment-related matters, our customer service is always available to assist you.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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When do you withdraw the money from my account? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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When you make a payment, you authorize the amount to be reserved on your card. The amount will not be deducted until we ship your order. Subsequently, you will receive an order confirmation and a receipt via email as confirmation of this process.<\/p>\n

If an order is canceled, the amount is typically released within a period of 2 to 5 days. The exact number of days will depend on the bank policy of the cardholder’s bank.<\/p>\n

We want to ensure that you are fully informed about the payment process and the handling of the amount. If you have any further questions regarding this or other payment-related matters, our customer service is always available to assist you.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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When is the latest I can return my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can return Christmas gifts until January 31, 2024.<\/p>\n

Himmerli ApS offers a 14 days full refund on goods purchased on the website unless otherwise agreed or stated in your order.<\/p>\n

The 14 day period starts on the day the order is delivered.
Any return costs you incur yourself.<\/p>\n

The request for cancellation must be notified to us no later than 14 after the delivery, and be with us no later than 30 days after we are informed of your use of the right of cancellation\/withdrawal.<\/p>\n

If you wish to make use of your right to withdraw the purchase, you must send us an e-mail on webshop@himmerli.com<\/strong><\/span><\/a>. In your message, clearly make us aware, that you want to use your right of withdrawal.<\/p>\n

The return process is handled manually, as each return requires a thorough quality check before we can put the items back in stock. Thank you for your understanding.<\/p>\n

We will send you an email with a credit note as soon as your return is registered, and we have initiated your refund<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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If something is missing from my package, what should I do? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We’re sorry to hear that there’s an item missing from your package!<\/p>\n

Please check your order confirmation and receipt email to ensure that the item wasn’t sold out.<\/p>\n

If that’s not the case, please contact us promptly at webshop@himmerli.com<\/a><\/strong><\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

When will my order be delivered? Your order will be delivered within 1-3 business days in Denmark. For all other countries, you will be contacted regarding a delivery date. With the exception of custom orders. In this case, you will be contacted regarding a delivery date. 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