{"id":3185,"date":"2019-12-30T13:31:16","date_gmt":"2019-12-30T12:31:16","guid":{"rendered":"https:\/\/himmerli.com\/terms-and-conditions\/"},"modified":"2026-04-17T15:50:21","modified_gmt":"2026-04-17T13:50:21","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/himmerli.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3185\" class=\"elementor elementor-3185 elementor-372\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e5e349 e-con-full e-flex e-con e-parent\" data-id=\"0e5e349\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-18ed221 e-con-full e-flex e-con e-child\" data-id=\"18ed221\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-182cac1 e-flex e-con-boxed e-con e-child\" data-id=\"182cac1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d3c58e6 e-flex e-con-boxed e-con e-parent\" data-id=\"d3c58e6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3daab44 e-con-full e-flex e-con e-child\" data-id=\"3daab44\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13f7881 elementor-toc--minimized-on-desktop elementor-widget__width-initial elementor-widget elementor-widget-table-of-contents\" data-id=\"13f7881\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;minimized_on&quot;:&quot;desktop&quot;,&quot;collapse_subitems&quot;:&quot;yes&quot;,&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;headings_by_tags&quot;:[&quot;h2&quot;,&quot;h3&quot;,&quot;h4&quot;,&quot;h5&quot;,&quot;h6&quot;],&quot;minimize_box&quot;:&quot;yes&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tFast navigation\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__13f7881\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__13f7881\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__13f7881\" class=\"elementor-toc__body elementor-toc__list-items--collapsible\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77db303 elementor-widget elementor-widget-heading\" data-id=\"77db303\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">General<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c400fc elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"9c400fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Here you will find the terms and conditions for purchases at himmerli.com.<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">All conditions are gathered on this page so you can easily get an overview of your legal  <\/span><\/p><p><span style=\"font-weight: 400;\">rights and the special conditions we offer you as a customer.<\/span><\/p><p><span style=\"font-weight: 400;\">Himmerli ApS<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">Skovlybakken 10<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">2840 Holte, Denmark<\/span><\/p><p><span style=\"font-weight: 400;\">Phone: +45 24 22 24 24 82<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">E-mail: webshop@himmerli.com<\/span><\/p><p><span style=\"font-weight: 400;\">VAT: 42198927<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d048e4 elementor-widget elementor-widget-heading\" data-id=\"6d048e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">If you regret your purchase (Withdrawal)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fac68c elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"5fac68c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As a consumer, you have a 14-day right of withdrawal when you shop with us.  <\/p><p>The cooling-off period expires 14 days after the day you receive your item. If you have ordered several different items in one order, but they are delivered individually, the period runs from the day you receive the last item. <\/p><p>Any return costs you incur yourself.<\/p><p>You must notify us of your wish to cancel no later than 14 days after delivery and after you have notified us that you wish to cancel your purchase, you have 14 days to send the item back to us.<\/p><p>You must pay for the return of the package yourself, and you are liable if any damage occurs during transportation.<br>You have the option to use our return label. If you choose this option, the cost of the return label will be deducted from your refund. <\/p><p>Requests to use the right of withdrawal must be sent by email to webshop@himmerli.com or by using the standard withdrawal form, which you will find at the bottom of the terms and conditions. In your message, clearly make us aware, that you want to use your right of withdrawal.<\/p><p>You cannot cancel the purchase by refusing to receive the goods without notifying us.<\/p><p>Cancellation of part of the purchase <br>If you have purchased several items from us, you have the option to return one or more items, even if they were purchased in one order.<\/p><p>Please note that you will not be refunded the shipping costs if you regret any part of your purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13565fb elementor-widget elementor-widget-heading\" data-id=\"13565fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Condition of the item you have returned<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42cc6ff elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"42cc6ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods. This means, that you have to try the item in the same way as if you were shopping in a physical store.<br><br>If the item is tested\/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to Himmerli ApS to evaluate the item&#8217;s condition. The amount you can get back depends on the commercial value of the item, and in some cases this may mean that you can only get back the shipping costs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11116fc elementor-widget elementor-widget-heading\" data-id=\"11116fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Refund of the purchase amount<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff5f766 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"ff5f766\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"202\" data-end=\"387\">If you cancel your purchase, you will be refunded the purchase amount of the item(s) (less any depreciation in value).<br data-start=\"311\" data-end=\"314\">We <strong data-start=\"328\" data-end=\"356\">do not<\/strong> refund <strong data-start=\"328\" data-end=\"356\">the shipping costs<\/strong> associated with your order.<\/p><p data-start=\"389\" data-end=\"538\">We will refund without undue delay and no later than 14 days from the date we have received notice of your decision to withdraw from the contract.<\/p><p data-start=\"540\" data-end=\"646\">The refund will be made with the same payment method that you used for the purchase, unless otherwise agreed.<\/p><p data-start=\"648\" data-end=\"777\">We may withhold the refund until we have received the item back or you have provided documentation for the return.<\/p><p><strong>The item is shipped to:<\/strong><\/p><p>Himmerli ApS<\/p><p>Skovlybakken 10<\/p><p>2840 Holte<\/p><p>We only accept packages that are sent directly to the address.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f25e32 elementor-widget elementor-widget-heading\" data-id=\"8f25e32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Payment<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cb9efd elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"2cb9efd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Himmerli accepts online payment with:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Thank you card<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Visa\/Debit card<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mastercard<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">No card fees are charged.<\/span><\/p><p><span style=\"font-weight: 400;\">Payment is only deducted from your account when the item is shipped from our warehouse.<\/span><\/p><p><span style=\"font-weight: 400;\">All amounts on the website are inclusive of VAT.<\/span><\/p><p><span style=\"font-weight: 400;\">Prices are shown in the following currencies:<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">Denmark &#8211; Danish kroner (DKK)<\/span><\/p><p><span style=\"font-weight: 400;\">Himmerli uses a secure payment server that encrypts all information with SSL protocol. This means that your data is safe and cannot be read by other outsiders. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30dce84 elementor-widget elementor-widget-heading\" data-id=\"30dce84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Amount reserved<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74f75d4 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"74f75d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">When using international payment cards, both debit and credit cards, the amount of the purchase is reserved. The amount is reserved until the webshop has processed and shipped your order. <\/span><\/p><p><span style=\"font-weight: 400;\">When the order is dispatched, the amount will be withdrawn from the account. The reservation time depends on your card issuer.<\/span><\/p><p><span style=\"font-weight: 400;\">You can find out more about the rules for your specific card from your card issuer.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e73c55 elementor-widget elementor-widget-heading\" data-id=\"5e73c55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Debit card authorization<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-133f13d elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"133f13d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">When using a debit card, you can see that the money is reserved in your account and that your available amount appears smaller.<\/span><\/p><p><span style=\"font-weight: 400;\">If you or the online shop cancels the order, the online shop cannot withdraw the money. However, the reservation may remain visible for a period of time. Only your bank or card issuer can cancel the reservation.  <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e6e39e elementor-widget elementor-widget-heading\" data-id=\"4e6e39e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Credit Card authorization<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf2fe66 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"cf2fe66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The money is only withdrawn from your account and appears in your account overview when the webshop processes and collects payment for your order.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4014fdf elementor-widget elementor-widget-heading\" data-id=\"4014fdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Delivery and Shipment<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-beec409 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"beec409\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Free delivery on purchases over 499 kr.<\/span><\/p><p><span style=\"font-weight: 400;\">Packages are normally delivered within 1-3 business days in Denmark.<\/span><\/p><p><span style=\"font-weight: 400;\">If an item is unexpectedly out of stock, you will be notified as soon as possible. In this case, you can choose to get a refund or help you find an equivalent item. <\/span><\/p><p><span style=\"font-weight: 400;\">We ship Danish orders with:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">DAO<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">GLS<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">PostNord<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">You can choose the delivery method that suits you best &#8211; either delivery to your home address, parcel shop or work address.<\/span><\/p><p> <\/p><p><span style=\"font-weight: 400;\">Freight rates<\/span><\/p><p><span style=\"font-weight: 400;\">GLS Pakkeshop: 49 kr.<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">GLS Private: 85 kr.<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">DAO Shop: 54 kr.<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">DAO Home: 59 kr.<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">PostNord Business: 79 kr.<\/span><\/p><p><span style=\"font-weight: 400;\">You will always receive a track &amp; trace number so you can follow your package from our warehouse to delivery.<\/span><\/p><p><span style=\"font-weight: 400;\">For sales outside Denmark, please contact us at webshop@himmerli.com.<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">Please note that deliveries outside the EU may be subject to customs duties and VAT, which are payable by the recipient.<\/span><\/p><p> <\/p><p> <\/p><h5><strong>Uncollected packages<\/strong><\/h5><p><span style=\"font-weight: 400;\">If a package is not picked up at the parcel shop within the carrier&#8217;s deadline, it will be returned to Himmerli.<\/span><\/p><p><span style=\"font-weight: 400;\">For uncollected parcels, the order will be refunded less:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the original freight<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the costs charged by the carrier for return shipping<\/span><\/li><\/ul><p><br><br><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35a1921 elementor-widget elementor-widget-heading\" data-id=\"35a1921\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Warranty<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60ceb3c elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"60ceb3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">As a consumer, you have a 14-day right of withdrawal when you shop with us.<\/span><\/p><p><span style=\"font-weight: 400;\">The cooling-off period expires 14 days after the day you receive your item. If you have ordered several different items in one order, but they are delivered individually, the period runs from the day you receive the last item. <\/span><\/p><p><span style=\"font-weight: 400;\">If you wish to cancel your purchase, you must notify us within 14 days of delivery. You then have another 14 days to return the item to us. <\/span><\/p><p><span style=\"font-weight: 400;\">If you wish to exercise your right of withdrawal, you must send your request to webshop@himmerli.com, or by using the standard withdrawal form, which you will find at the bottom of the terms and conditions. The message must clearly state that you wish to exercise your right of withdrawal. <\/span><\/p><p><span style=\"font-weight: 400;\">You cannot cancel the purchase by simply refusing to receive the goods without notifying us.<\/span><\/p><p><span style=\"font-weight: 400;\">Return costs are borne by the customer.<\/span><\/p><p><span style=\"font-weight: 400;\">We offer to issue a return label. If you use this, the cost of the return shipment will be deducted from the amount refunded to you. <\/span><\/p><p><strong>Cancellation of part of the purchase<\/strong><\/p><p><span style=\"font-weight: 400;\">If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order.<\/span><\/p><p><span style=\"font-weight: 400;\">Please note that delivery costs are not refundable if you only cancel part of your purchase.<\/span><\/p><p><strong>Condition of the item you have returned<\/strong><\/p><p><span style=\"font-weight: 400;\">You are liable for any deterioration in the value of the goods caused by handling other than that necessary to determine the nature, characteristics and function of the goods.<\/span><\/p><p><span style=\"font-weight: 400;\">You can therefore try the product in the same way as if you were shopping in a physical store.<\/span><\/p><p><span style=\"font-weight: 400;\">If the item has been tried on beyond this, it is considered used and of diminished value. This means that if you cancel the purchase, you may get a small part or none of the purchase amount back. <\/span><\/p><p><span style=\"font-weight: 400;\">It is up to Himmerli ApS to evaluate the item&#8217;s condition.<\/span><\/p><p><strong>Refund of the purchase amount<\/strong><\/p><p><span style=\"font-weight: 400;\">If you regret your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for. <\/span><\/p><p><span style=\"font-weight: 400;\">We will refund all payments received from you, including delivery costs corresponding to the cheapest delivery method we offer. If you have chosen a more expensive delivery method than our standard delivery, the additional cost will not be refunded. <\/span><\/p><p><span style=\"font-weight: 400;\">The refund will be made no later than 14 days after the day on which we have received your notification that you wish to cancel the purchase.<\/span><\/p><p><span style=\"font-weight: 400;\">We may withhold payment until we have received the returned goods or until you have provided proof of return.<\/span><\/p><p><span style=\"font-weight: 400;\">The refund will be made using the same payment method you used for the purchase, unless we have agreed otherwise.<\/span><\/p><h4><strong>Returns<\/strong><\/h4><p><strong>The item is shipped to:<\/strong><\/p><p><span style=\"font-weight: 400;\">Himmerli ApS<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">Skovlybakken 10<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">2840 Holte, Denmark<\/span><\/p><p><span style=\"font-weight: 400;\">We only accept packages that are sent directly to the address.<\/span><\/p><p><span style=\"font-weight: 400;\">You cannot cancel the purchase by simply refusing to receive the goods without notifying us.<\/span><\/p><h3><strong>Warranty<\/strong><\/h3><p><span style=\"font-weight: 400;\">When you shop at Himmerli as a consumer, you have a 2-year warranty under the Danish Sale of Goods Act.<\/span><\/p><p><span style=\"font-weight: 400;\">The right of complaint applies to defects in:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">material<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">fabrication<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">function<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">If your complaint is justified, you can get:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the item repaired<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the item exchanged<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">money back<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">An appropriate discount in the price<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Complaints must be made within a reasonable time after the defect has been discovered. Complaints within two months are always considered timely. <\/span><\/p><p><span style=\"font-weight: 400;\">The right to complain lapses in the event of incorrect or unusual use of the product.<\/span><\/p><p><span style=\"font-weight: 400;\">If the complaint is justified, Himmerli will cover return costs to a reasonable extent.<\/span><\/p><p><span style=\"font-weight: 400;\">Remember to get a receipt for the shipment so we can refund your shipping costs.<\/span><\/p><p><span style=\"font-weight: 400;\">If you have received an item with errors or defects, please contact us at:<\/span><\/p><p><span style=\"font-weight: 400;\">webshop@himmerli.com<\/span><\/p><p><span style=\"font-weight: 400;\">Please attach:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Description of the error<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">order number<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">images showing the error<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Complaints will not be accepted if they are sent cash on delivery or without delivery.<\/span><\/p><p><span style=\"font-weight: 400;\">When purchasing as a trader, we reserve the right to remedy the defect, for example by repair, rather than replacement.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a13ec3 elementor-widget elementor-widget-heading\" data-id=\"6a13ec3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Access to justice<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6181b8 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"a6181b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If you as a consumer want to complain about your purchase, please contact us at:<\/span><\/p><p><span style=\"font-weight: 400;\">webshop@himmerli.com<\/span><\/p><p><span style=\"font-weight: 400;\">If we don&#8217;t find a solution, you can complain to:<\/span><\/p><p><span style=\"font-weight: 400;\">The House of Boards<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">Toldboden 2<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">8800 Viborg, Denmark<\/span><\/p><p><span style=\"font-weight: 400;\">via the Complaints Portal for the House of N\u00e6vnenes Hus.<\/span><\/p><p><span style=\"font-weight: 400;\">To be eligible for a complaint, the product or service must have cost a minimum of DKK 1,110 and a maximum of DKK 100,000.<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">For clothing and shoes, the minimum amount is DKK 720.<\/span><\/p><p><span style=\"font-weight: 400;\">If you shop at an e-labeled webshop, you can have your case handled by the e-label free of charge.<\/span><\/p><p><span style=\"font-weight: 400;\">If you reside in another EU country, you can complain via the European Commission&#8217;s online complaint portal:<\/span><span style=\"font-weight: 400;\"><br><\/span><a href=\"http:\/\/ec.europa.eu\/odr\"><span style=\"font-weight: 400;\">http:\/\/ec.europa.eu\/odr<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b40db3 elementor-widget elementor-widget-heading\" data-id=\"0b40db3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Standard withdrawal form<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc983e9 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"fc983e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>(This form is only completed and returned if the right of withdrawal is invoked)<\/p><p><span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/himmerli.com\/wp-content\/uploads\/standardfortrydelsesformular-v7.pdf\" target=\"_blank\" rel=\"noopener\">See form here<\/a><\/strong><\/span><\/p><p><span style=\"font-weight: 400;\">To:<\/span><\/p><p><span style=\"font-weight: 400;\">Himmerli ApS<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">Skovlybakken 10<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">2840 Holte, Denmark<\/span><\/p><p><span style=\"font-weight: 400;\">Email: webshop@himmerli.com<\/span><\/p><p> <\/p><p><span style=\"font-weight: 400;\">Terms and conditions are last updated 03.03.2026<\/span><\/p><p> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7688fb elementor-widget elementor-widget-text-editor\" data-id=\"d7688fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>The terms and conditions were last updated on. 05.03.2024<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Fast navigation General Here you will find the terms and conditions for purchases at himmerli.com.All conditions are gathered on this page so you can easily get an overview of your legal rights and the special conditions we offer you as a customer. Himmerli ApSSkovlybakken 102840 Holte, Denmark Phone: +45 24 22 24 24 82E-mail: webshop@himmerli.com [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3185","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Terms and Conditions | Himmerli<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/himmerli.com\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and Conditions\" \/>\n<meta property=\"og:description\" content=\"Fast navigation General Here you will find the terms and conditions for purchases at himmerli.com.All conditions are gathered on this page so you can easily get an overview of your legal rights and the special conditions we offer you as a customer. 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